Let their actions help to guide your actions. Another donor might value hearing from you by phone, while another lets your call go to voicemail. One donor might hang your handwritten note on the refrigerator while another puts it right into the recycling bin. Thank donors who are solicited in person, with a phone call or other personal contact.Send a handwritten note to direct mail donors.Write an email to donors who give online. ![]() Thank donors initially and primarily in the way they gave: Then, a handwritten note or personal email and phone call should follow shortly thereafter (within a week, if possible). Send them a written, formal confirmation of their gift. Thank donors immediately after a gift is made. You might involve board members, program directors and even program participants. From the person who opens the mail to the executive director and everyone in between. Involve multiple people at your organization in the thank you process. But what does that look like? Consider the following questions and suggestions as you develop your stewardship plan. Successful fundraising goes hand-in-hand with good stewardship. A program director invites donors to see the impact of their gifts in person.Donors are thanked in a newsletter or on the website.The development director calls all first-time donors.The executive director calls all large and repeat donors. ![]()
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